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Optimizing Customer Service with Artificial Intelligence.

Webinar Dive

At Dive, we would like to invite you to our upcoming webinar, “Optimizing Customer Service with AI: Automatic Contact Categorization,” where we will explore how Artificial Intelligence (AI) is transforming customer service.

Speakers: Marie Claude Belda + Rafael Comendador

Date: July 24, 2024
Time: 8:30h. – AM

During this webinar, we will present a use case that is applicable to companies in any sector, where we have implemented advanced language models (LLMs) to optimize email reception operations in customer service.

This project, called “Automatic Contact Categorization for Email/Digital Channel,” adds a layer of artificial intelligence that automates the initial classification of customer messages, improves customer identification, and generates concise summaries of requests, thus optimizing customer service processes and resources.

In this webinar, you will discover:

  • Challenges and Solutions: An overview of the current challenges in customer service in the energy sector and how our AI-based solution addresses them.
  • Cutting-edge Technology: How we use the selected model along with advanced techniques in prompt engineering, fine-tuning, and model hybridization to achieve optimal results.
  • Implementation and Results: A walkthrough of the implementation phases, from the proof of concept to production integration, and the benefits obtained.
  • Success Story: Testimonials and real results from the implementation.

Don’t miss this opportunity to learn how artificial intelligence can transform customer service in your company. Register now and join us to explore the future of customer service with Dive.

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